Shipping & Returns

ARTWORK

Digital or electronic art is preferred in a high resolution (600 dpi) PC format or sent via e-mail in JPEG, TIF. EPS, BMP format. Camera-ready black and white art must be supplied if engraving includes a logo. If artwork requires additional work there will be a one time cost of $10.00 to have poor quality logos resampled into high quality engravable artwork.

SET UP CHARGE

No set up charges     

PERSONALIZATION

FREE Personalization

ENGRAVING

FREE ENGRAVING 

There is no set up charge for engraving.

ACKNOWLEDGMENT

All orders will be acknowledged by fax or e-mail. Please review and respond immediately with any changes. Orders will be on hold until we receive your response. Once approved, customer will be responsible for accuracy of spelling and artwork.

TRADEMARKS, COPYRIGHT & REGISTRATION MARKS

We will bear no responsibility for legal infringements and assume that the customer has permission to use all designs. All logos or trademarks that appear in our catalog are samples of products and are not for sale. Appearance in our catalog does not infer any endorsement by companies shown.

SPECULATIVE SAMPLES

Samples are charged at the last column pricing plus set-up charges and available in 5 to 7 working days (see artwork).

PRODUCTION TIME

Most orders will be shipped within 7-10 business days of approved art or approved pre-production proof.

Quantum Prism and Hypercube Awards may require additional time, large quantity orders will ship within 3 to 6 weeks of approval of pre-production proof.

CANCELLATIONS/RETURNS

Orders cancelled during production will be charged for all work completed up to the time of cancellation.

All returns must have prior authorization. To receive proper credit, all returns must be in original packing and must be made within 14 days of receipt of shipment. There are no returns for engraved or personalized items.

PRICING

All prices printed are subject to change without notice

REORDER

No set up charge will apply if design is identical

RUSH ORDER

Orders requiring quicker than published lead times may be feasible. Factory authorization is required on all rush orders and a 20% surcharge may apply to set-up and product price.

SHIPPING

FREE SHIPPING anywhere in the U.S. and Canada from Sacramento, CA via UPS Ground or  FedEx. Ground

CLAIMS

All orders are shipped FOB factory. The distributor must make claims for damage with carrier. Claims must be made within 15 days.

TERMS

The following Credit cards: Visa, MasterCard, and American Express are accepted. 

PACKAGING

All products come wrapped in polyfoam but can be individually boxed for an additional cost if required.